Return & Refund Policy
At Sarte By Soha, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return under the following conditions:
Return Eligibility
- Returns must be requested within 7 days of receiving the order
- Items must be unused, unwashed, and in original packaging
- Tags must be intact
- Proof of purchase is required
Non-Returnable Items
- Worn or used products
- Items damaged after delivery
- Sale or discounted items (if applicable)
Return Process
- Contact us via email or website form
- Provide order details and reason for return
- Our team will guide you through the return process
Refund Policy
- Refunds are processed after inspection of the returned item
- It may take 5–10 business days to reflect in your account
- Shipping charges are non-refundable
Exchange Policy
- Exchanges are allowed only for size or defective items (subject to availability)
Damaged or Wrong Product
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Share pictures for verification
We will arrange a replacement or refund accordingly.